Privacy Policy

Last updated on October 9th, 2018

This Privacy Policy describes how your personal information (including data) is collected, used, and shared when you visit, use, or sign up for ProMass for the Web, (the “Site”).


Personally identifiable information that we may collect may include, but is not limited to: your IP address, web browser, time zone, full user name, password, email address, telephone number, billing address, shipping address, and payment information. All payments are processed via Stripe, Inc., which is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

This information is used to:

  • Provide you with information, products, or services that you request from us. This includes providing you with customer support, which requires us to access your information to assist you
  • Provide you with notices about your subscription(s) to the Site including expiration and renewal
  • Allow you to participate with interactive features of ProMass for the Web
  • Resolve disputes, calculate and collect fees, and troubleshoot problems
  • Verify your identity and the information you provide
  • Encourage a safe online experience and enforce our policies
  • For any other purpose with your consent

When you interact with or use ProMass for the Web, our systems may automatically collect your unique user device number, the IP address, type of browser or operating system you use, and the dates and times of your use.

We may use cookies and log files to track user information and use these to deliver relevant content and services to you.


We never sell your personal information or provide it to others for marketing purposes. We do not share your personal information with third parties, except to comply with necessary legal processes. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Novatia, LLC cooperates with government an law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect the property and rights of Novatia, LLC or a third party, the safety of the public or any person, to prevent or stop any illegal, unethical or legally actionable activity, or to comply with the law.

We are committed to handling your personal information with integrity and care. The Site utilizes a Secure Socket Layer (SSL) Certificate, which uses encryption to safeguard your data. However, regardless of the security protections and precautions we undertake, there is always a risk that your personal information may be viewed and used by unauthorized third parties as a result of collecting and transmitting your data through the internet. While we make efforts to ensure the security of your information, we cannot be held liable or responsible for loss or release of such. We do not guarantee the safety and security of your data or personal information.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you subscribe to the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to the United States.


We reserve the right, at our sole discretion, to update, change or replace any part of this Privacy Policy by posting updates and changes to our website. You can review the most current version of the Privacy Policy at any time on this page. It is your responsibility to check the Site periodically for changes. Your continued use of or access to the Site following the posting of any changes to this Privacy Policy constitutes acceptance of those changes. If you disagree with the terms of this privacy policy or any updated privacy policy, you may cancel your subscription/account, according to our cancelation terms, at any time.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at